Unbeatable MOTT Resources

Your Premium Membership at MK Quilts University provides exclusive access to a comprehensive suite of courses focused on mastering the operation of your machine, alongside personalized support for any troubleshooting inquiries you might have. On the other hand, the MOTT membership goes a step further by empowering you with the knowledge and skills necessary to repair and service your system, ensuring its longevity and optimal performance.

Think of it like this: If your Premium Membership is akin to receiving driving lessons, enabling you to navigate the roads with confidence, then the MOTT membership is your pathway to becoming a skilled mechanic, capable of maintaining and repairing the vehicle that gets you there.

It's important to note that while a standard retailer warranty may cover labor, shipping, and/or travel expenses for the initial 90 days, MK Quilts enhances this offer for machines purchased through us. We understand that accidents happen – like the unfortunate run-in with a pair of scissors – and we believe such incidents shouldn't disrupt your creative flow for any longer than absolutely necessary.

If you're fortunate enough to have a reliable local service provider and you're satisfied with their work and availability, we encourage you to continue utilizing their services. Supporting your local retailer is beneficial when they offer the support you need.

However, it's worth noting that not everyone has access to such resources. In these instances, acquiring the skills to perform basic maintenance on your own becomes invaluable, particularly for those who cannot afford extended downtime.

Should any HQ retailer decline to service your machine either because they were not the original seller or due to servicing by another party, this action contravenes the retailer agreements. Such instances should be promptly reported to Handi Quilter.

You have a 7-day window to cancel your membership should you change your mind.

Think of this membership as akin to a service contract or insurance policy. Should there be an unexpected renewal, we offer a full refund within 30 days of the billing date. Beyond this period, we're willing to calculate a prorated refund based on the unused portion of your payment period. It's important to recognize the continuous expenses involved in providing these services, especially within a niche market. We strive to provide free support whenever feasible, and your membership contributions significantly aid in this endeavor.

We provide support for all Handi Quilter longarm models, as well as the original equipment manufacturer (OEM) machines marketed by BabyLock, Janome, and other brands.

Joining the MOTT program ensures that your warranty remains intact.

MK Quilts has established an agreement with the manufacturer to serve as the certified technician for the program, while participants agree to be accountable for their own actions. Should any parts under warranty need replacement, MK Quilts will provide them at no cost except for expedited shipping.

Unless you have physical restrictions that make it difficult to carry out the task, no exceptional skills are required. You'll benefit from the live video support provided by a certified technician. The MOTT program offers several hours of complimentary remote support annually, and we urge our members to book this support whenever necessary.

Should we be unable to pinpoint the issue by exchanging key components, you have the option to send your unit to MK Quilts for expedited servicing.

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