Frequently Asked Questions
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Frequently Asked Questions
Choose tab below for category (Account Management, Content, or Other)
It's easy. Go to ACCOUNT < BILLING and change the necessary information. As long as you do not unenroll, your membership fee will not change.
Click on the circle next to your name on the right hand side of the top menu bar and then choose My Account and then Password.
We do our best to make sure your experience is positive. If you need to request a refund, please make a written request to [email protected] within 48 hours of being charged. We will happily refund your most recent payment. No refunds will be made for prior or partial months. Course enrollment will be deactivated immediately upon your refund request.
We hate to see you leave, but if for some reason you need to cancel, simply go to MY ACCOUNT>BILLING and click the CANCEL button. If you cancel in the middle of a month, your membership will stay active until the end of your monthly subscription period. Note that if you decide to rejoin later, you will have to pay the listed membership rate at the time of rejoining. If you are facing extenuating circumstances and would like to talk to us about suspending your membership for a brief period, please contact us at [email protected]. We will do our best to accommodate you.
No, your monthly subscription rate will be locked in to the price you pay at enrollment. As long as you stay enrolled in a membership bundle, your price will not go up. Owners who purchased their longarm and Pro-Stitcher from MK Quilts and received free membership in the appropriate bundle will be locked into that bundle price at the time of enrollment.
All of our courses can be purchased individually for a basic course fee. To purchase individual courses, just click on the course title and then click on the price to checkout and make payment. For your convenience and value, we also offer memberships for set monthly fees. To purchase a membership, which also includes a community, click on the one you would like to purchase and make initial payment. Your credit card will automatically be charged each month to keep you enrolled.
The Premium membership is by far the most popular choice and includes nearly all courses and live online events.
Some of our courses include downloadable handouts. While some of our video content is also downloadable, we recommend downloading only for those with very slow or intermittent internet connections. Courses may be periodically updated and we want to make sure you have the latest content.
Your subscription fee is for personal and individual use. Please do not share your log-in information, password or course content with others. Membership may be cancelled if sharing occurs.
MK Quilts is your one-stop shop! We carry many of the supplies our instructors use in their courses. We are one of the top Handi Quilter retailers in the nation and we install and support Handi Quilter longarm machines coast-to-coast. Visit our store at https://www.mkquilts.com or call 727-935-1739 for more details.
We have you covered. There are a number of ways to communicate with us depending on your needs. For course questions or instructor feedback, each course includes a discussion area. For website and navigation questions, please contact us at [email protected]. For payment and technology questions or to schedule a dedicated support appointment, please also contact [email protected]. For urgent matters, please call the MK Quilts main line at 727-935-1739.